Deposit Operations Specialist I

The First National Bank of Bastrop•Bastrop, TX

About The Position

The First National Bank of Bastrop is proud to be named a Best Place for Working Parents®. We offer an opportunity to work with a financial institution that prides itself on excellent customer service and a competitive compensation and benefits package. This position is responsible for providing foundational support within the Deposit Operations Department through daily report review, routine account maintenance and resolution of standard exception items. The role requires building, retaining, and applying knowledge of departmental functions, developing the skills necessary to progressively support and perform additional deposit operations responsibilities.

Requirements

High school diploma or equivalent.
Two years of related banking or financial institution experience.
Strong attention to detail.
Ability to identify, research and resolve routine operational issues.
Effective written and verbal communication skills.
Proficient in standard computer application and banking systems.
Ability to manage multiple tasks and adapt to changing priorities.
Willingness to learn.

Responsibilities

Review daily operational reports and resolve standard exception items (e.g., Unposted Items, Closed and Dormant account reports).
Perform routine account maintenance including charge-offs and other account status updates.
Troubleshoot basic account and online banking requests (e.g., ACH and Debit Card inquiry and Online Banking Support).
Fulfill customer account and research requests.
Provide back-up support for deposit operations functions as needed.
Maintain and develop working knowledge of all deposit operations functions through cross-training.
Other duties as assigned.
In compliance with all applicable regulations and Bank policies, this position is expected to successfully produce quality work within deadlines, with or without supervision; interact professionally with other employees, customers, and vendors, while always respecting the need for confidentiality of customer information.
The employee will work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Furthermore, the employee is encouraged to actively represent the Bank to customers and the general public in ways that promote the integrity, validity, and mission of the Bank by participating in community organizations, events, and activities.
The employee is also expected to maintain a commitment to continuing education in the banking field through self-study and both in-house and outside training opportunities in all applicable banking policies, procedures, and regulations.
Regular and punctual attendance is expected, and appropriate attire is required at all times, while either performing job functions or representing the Bank at outside events and activities.
In the performance of respective tasks and duties, this position must maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security, and Bank policies and procedures.