Deposit Operations Specialist

Dime Bank•Norwich, CT

13h•Onsite

About The Position

This position is responsible for performing a variety of daily operational tasks related to customer deposit accounts, including wire transfers, check processing, large dollar and ATM/mobile deposit review. The role requires a high level of accuracy, adherence to time-sensitive deadlines, and strict compliance with bank policies and procedures.

Requirements

General banking knowledge; prior retail banking experience preferred
Experience with COCC systems preferred
Strong customer service orientation with a professional demeanor
Ability to manage multiple priorities in a high-volume, fast-paced environment
Proficiency in Microsoft Office and web-based applications
Strong attention to detail and organizational skills; managing multiple tasks to resolution
Effective communication skills, particularly via phone and internal channels
Ability to work collaboratively in a team environment
Commitment to maintaining internal controls and adhering to all bank policies

Responsibilities

Process daily wire transfers by entering and approving customer requests, handling exceptions, and completing required verifications. Ensure all transactions are accurate, secure, and completed on time in line with bank procedures and regulations. Provide weekly wire activity updates to management.
Review and process ATM and mobile deposits in accordance with established procedures and daily deadlines
Compile, review and distribute large deposit and large dollar reports; review all large dollar items, validating check accuracy for legal line, maker, depositor and account information, as well as check kiting, fraud activity and check washing
Conduct customer account and legal research as necessary; including responses to internal and external customers
Perform all daily, monthly and quarterly reconciliations for the department including day 2 balancing and wires
Process foreign check collections and foreign currency transactions
Maintain accurate customer records, including but not limited to, CIF updates, account maintenance, officer code changes, and address updates
Prepare and distribute remittance reports to CT and RI Bar Foundation on a monthly and quarterly basis
Exercise sound judgment, discretion, and professionalism when handling sensitive transactions and customer interactions
Deliver prompt, professional support to branches, call centers, and internal departments; resolve inquiries efficiently and strive for first-call resolution
Scan and index all deposit-related documentation into the imaging system
Serve as backup support across department functions as needed
Perform additional duties as assigned by management