Deposit Operations Specialist

Glacier Bancorp, Inc.•Greenwood Village, CO

2d•Onsite

About The Position

The Deposit Operations Specialist has good knowledge of bank and bookkeeping operations as well as responsible for a variety of financial and clerical duties. Answers Incoming phone calls and assists customers. Processes and reports NSF (Non-Sufficient Funds) reports from officers. Performs basic and routine posting for GBCI Operations group for chargebacks and ACH returns. Assists with BSA functions and reporting. Reviews Daily Cognos reports as well as responds to customer messages daily. The starting compensation pay for this position is $22.83 per hour. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Requirements

High school education or equivalent
Knowledge of general banking products and terminology
Must provide superior customer service phone skills
Must be able to multi-task and prioritize job responsibilities
Must understand and support the Bank’s philosophy regarding customer service.
Must have excellent written and oral communication skills
Must be detail orientated
Needs to be efficient without sacrificing accuracy.
Must have a good working knowledge of PC usage
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be capable of regular, reliable, and timely attendance.
Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.

Nice To Haves

Two years of bank deposit operations experience preferred

Responsibilities

Answers telephone calls and provide customer service
Processes NSF Report daily between officers and GBCI
Processes chargebacks, Earns, ACH returns/exceptions daily
Reviews daily Cognos reports
First Review for CTR reports, assists with other BSA functions and reporting
Reviews Monitoring reports and reports back to managers weekly findings
Performs job functions in compliance with all company policies and federal/state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules
Customer OLB and IPay assistance
Responds to Net Teller/Synapsis messages daily
Process Returned Mail
Provides customer call backs on outgoing wire transfer requests as needed
Reviews BAM+ report and provides corrections as needed
Reviews and pulls monthly Closed Account signature cards
Backups/cross-trains other Bookkeeping positions
Other duties as assigned