Deposit Operations Specialist I

Peoples Bank • Marietta, OH

11h • Onsite

About The Position

This position is responsible for delivering outstanding customer service by consistently providing support with a friendly demeanor and a can-do attitude for deposit products offered by Peoples Bank. Must have the ability to use job knowledge and available systems information to independently answer questions and resolve issues in a timely manner.

Requirements

• High School Diploma or GED certificate required.
• Must have strong customer care skills and attention to detail.
• Excellent verbal and written communication skills with the ability to respond to customers and co-workers alike.
• Ability to work in a fast-paced environment.
• Ability to prioritize tasks and meet designated deadlines.
• Strong knowledge of Microsoft Office products.
• Must be able to work in a team environment and interact in aa positive manner with co-workers and management
• Efficiency oriented, self-motivated and a flexible team player who is adaptable to change.

Nice To Haves

• Associate’s degree preferred.
• 1-year of banking experience preferred.
• Prior experience with Salesforce and FIS/IBS financial software products is preferred but not required.

Responsibilities

• Responsible for assisting both internal and external customers with questions and problem resolution for deposit products offered by Peoples Bank via phone or through automated systems.
• Responsible for account check back, as well as providing information, research and problem resolution for Checking and Savings accounts, ATM/Debit cards, Safe Deposit Boxes, and other deposit and customer related issues.
• Process Reg E forms, death certificates, and inactive notices.
• Add and check back automatic transfers to the core system.
• Maintenance debit cards.
• Maintain thorough understanding of all procedures and applicable regulations.
• Will monitor reports, complete service requests and perform routine account/customer maintenance.
• Will perform special projects as assigned.

Benefits

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees