Departmental Technician 7-E9

State of Michigan•Lansing, MI

1d•Hybrid

About The Position

This position is multi-tasked to provide complete customer service to Office of Retirement Service (ORS) customers by accurately responding to customer inquiries received via phone calls in a call center environment, request forms, application documents, written correspondence or by personal visit to our office. Determine customer eligibility for billings, pension, health and death benefits. Provide pension/survivor estimates and process/authorize benefits and enrollment information for our customers.

Requirements

Completion of high school.
One year of experience performing administrative support activities equivalent to the 7-level in state service (for Departmental Technician 7).
One year of experience performing administrative support activities equivalent to the 8-level in state service (for Departmental Technician 8).
One year of experience as a technician or paraprofessional equivalent to the entry level in state service (for Departmental Technician 8).
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service (for Departmental Technician E9).
One year of experience performing administrative support activities equivalent to the 9-level in state service (for Departmental Technician E9).
Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service (for Departmental Technician E9).
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement (for Departmental Technician 7).
Possession of a Bachelor’s degree may be substituted for the experience requirement (for Departmental Technician 8).
Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement (for Departmental Technician E9).
Must be organized, with good time management skills and know the importance of a timeline.
Must be reliable, honest and keep commitments to colleagues and clients.
Must be able to seek effective solutions to help resolve problems in a timely manner.
Must be an excellent communicator, able to give oral and written reports, and prepare clear and concise documentation both verbally and electronically.
Must have a team-oriented mindset, able to embrace diversity and be capable of establishing and maintaining effective relationships with a wide range of professionals.

Nice To Haves

Understands the value of public service.
Passionate about customer service and being a leader.
Self-motivated person who wants a challenge and to work in a high-paced environment.

Responsibilities

Accurately respond to customer inquiries received via phone calls in a call center environment.
Process request forms, application documents, written correspondence or by personal visit to our office.
Determine customer eligibility for billings, pension, health and death benefits.
Provide pension/survivor estimates.
Process/authorize benefits and enrollment information for our customers.