Departmental Technician 7-E9

State of Michigan • Lansing, MI

3d • Onsite

About The Position

At the Michigan Department of Lifelong Education, Advancement, and Potential (MiLEAP), we are focused on improving opportunities and outcomes for Michiganders from preschool to postsecondary. MiLEAP was created in July 2023 and is the newest department in the State of Michigan. This position works in the Child Development and Care (CDC), Program Administrative Support (PAS) section. The position serves as part of a team responsible for answering a high volume of telephone calls in a Call Center environment. The Call Center handles calls related to CDC billing and payments, authorizations and assignments, provider enrollment processes, as well as other CDC related issues. This position may assist with completing the CDC License Exempt Provider Enrollment process to determine eligibility. The enrollment process includes ensuring paperwork is complete, telephone interviews are done, provider information is entered into BRIDGES accurately, and criminal backgrounds have been run. The Department Technician also utilizes JIRA by creating issues in a database that routes them through the appropriate area within CDC for resolution.

Requirements

• Completion of high school.

Responsibilities

• Answering a high volume of telephone calls in a Call Center environment.
• Handling calls related to CDC billing and payments, authorizations and assignments, provider enrollment processes, and other CDC related issues.
• Assisting with completing the CDC License Exempt Provider Enrollment process to determine eligibility.
• Ensuring enrollment paperwork is complete.
• Conducting telephone interviews for the enrollment process.
• Entering provider information into BRIDGES accurately.
• Running criminal background checks.
• Utilizing JIRA by creating issues in a database that routes them through the appropriate area within CDC for resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED