Departmental Technician 7-E9 (Michigan Veteran Resource Service Center Technician)

State of Michigan • Lansing, MI

1d

About The Position

This position will be the primary point of contact for veterans and their families seeking assistance from the Michigan Veterans Affairs Agency. Technicians are contacted directly by phone, via email and through the MVAA website. Technicians track calls using CRM and answer inquiries through the MVAA CRM knowledge base, information on the MVAA website or by researching the question and adding the answer to develop the knowledgebase. The technician adheres to PII and HIPPA guidelines and complies with all state and federal laws and regulations.

Requirements

• Completion of high school.
• One year of experience performing administrative support activities equivalent to the 7-level in state service (for Departmental Technician 7).
• One year of experience performing administrative support activities equivalent to the 8-level in state service OR one year of experience as a technician or paraprofessional equivalent to the entry level in state service (for Departmental Technician 8).
• One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service OR one year of experience performing administrative support activities equivalent to the 9-level in state service OR two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service (for Departmental Technician E9).

Nice To Haves

• Completion of two years of college (60 semester or 90 term credits) may substitute for the experience requirement for Departmental Technician 7.
• Possession of a Bachelor’s degree may substitute for the experience requirement for Departmental Technician 8.
• Possession of a Bachelor’s degree and one year of job-related experience may substitute for the experience requirement for Departmental Technician E9.

Responsibilities

• Serve as the primary point of contact for veterans and their families seeking assistance from the Michigan Veterans Affairs Agency.
• Respond to inquiries via phone, email, and the MVAA website.
• Track calls using CRM.
• Answer inquiries using the MVAA CRM knowledge base, information on the MVAA website, or by researching questions and contributing to the knowledge base.
• Adhere to PII and HIPPA guidelines.
• Comply with all state and federal laws and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED