Departmental Technician 7-E9 - Office of Child Support

State of Michigan•Lansing, MI

20h•Hybrid

About The Position

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. The purpose of the position is to perform technical assignments, monitor, initiate, and implement procedures necessary to perform child support centralized functions relating to enforcement, system maintenance, and customer service. This is a position where the employees perform duties that involve finding resolution on specific case or system-related issues or handling projects that involve utilizing a centralized process. The employee gathers data and performs other statistical compilations as required. Employee may serve as the first level of contact for DHHS staff, OCS Child Support Specialists, Prosecuting Attorney staff (PA), Friend of the Court staff (FOC), and child support case members; providing technical assistance in resolving centralized enforcement or customer service-related issues. This position is required to perform liaison activities with FOC staff, OCS staff and other partners and stakeholders in assisting with customer service, system maintenance or enforcement issues.

Requirements

Apply for this position online via NEOGOV.
Submit an electronic application.
Document relevant experience and/or education in resume, transcript and/or application.
Attach a resume identifying specific experience and dates of employment (month and year, hours per week).
Attach a cover letter.
If applicable, attach a copy of official transcript(s) (scanned copies accepted, not web-based, internet, or unofficial).
Official transcripts must provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.
Complete a background investigation and a criminal records check.
Do not use artificial intelligence (AI) software of any kind in any area of the selection process.

Nice To Haves

Reinstatement may be considered if you previously held status in this classification and departed within the last three (3) years.

Responsibilities

Perform technical assignments, monitor, initiate, and implement procedures necessary to perform child support centralized functions relating to enforcement, system maintenance, and customer service.
Find resolution on specific case or system-related issues or handling projects that involve utilizing a centralized process.
Gather data and perform other statistical compilations as required.
Serve as the first level of contact for DHHS staff, OCS Child Support Specialists, Prosecuting Attorney staff (PA), Friend of the Court staff (FOC), and child support case members; providing technical assistance in resolving centralized enforcement or customer service-related issues.
Perform liaison activities with FOC staff, OCS staff and other partners and stakeholders in assisting with customer service, system maintenance or enforcement issues.