Helpdesk Technician - Dept Technician 7-E9 - State Budget Office

State of Michigan•Lansing, MI

6d•Hybrid

About The Position

Statewide Integrated Governmental Management Applications (SIGMA) is housed within State Budget Office and is the backbone for the State of Michigan government operations, supporting budget, financial management, procurement, timekeeping and labor cost allocation, inventory management, and grant/project accounting. The role of SIGMA support staff is to support the daily operations of the system, working towards continuous improvement of SIGMA’s functionality, providing training and help desk resources to users. As a SIGMA Help Desk Technician, you will develop positive relationships with callers to identify resolutions for issues of varying SIGMA applications. You will participate in special projects which may include creating spreadsheets and word documents. You will work with a devoted team that is focused on supporting agencies in SIGMA application questions.

Requirements

Completion of high school.
One year of experience performing administrative support activities equivalent to the 7-level in state service.
One year of experience performing administrative support activities equivalent to the 8-level in state service.
One year of experience as a technician or paraprofessional equivalent to the entry level in state service.
One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.
One year of experience performing administrative support activities equivalent to the 9-level in state service.
Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.
Must reside in the state of Michigan or be willing to relocate to Michigan.
Attach a resume identifying specific experience and dates of employment.
Dates of employment should include month and year and hours per week.
Attach a cover letter.
If applicable, attach a copy of official transcript(s).
Transcripts must contain: college/university name and address, degree conferred, date granted, coursework completed, and registrar's signature and/or seal.

Nice To Haves

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement for Departmental Technician 7.
Possession of a Bachelor’s degree may be substituted for the experience requirement for Departmental Technician 8.
Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement for Departmental Technician E9.

Responsibilities

Develop positive relationships with callers to identify resolutions for issues of varying SIGMA applications.
Participate in special projects which may include creating spreadsheets and word documents.
Work with a devoted team that is focused on supporting agencies in SIGMA application questions.