H&M Department Supervisor - Capital City Mall

H&M•Camp Hill, PA

11d

About The Position

As a Department Supervisor at H&M, you support store sales and profit goals by executing plans that deliver the best customer experience in your department and across the store. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The role combines customer service, commercial and visual execution, team communication and development, and retail operations. You help maintain product presentation and stock levels, support in-store OMNI services and technology, oversee department routines, and are responsible for opening and closing the store. This is an hourly, non-exempt position with an expected base pay range of $19.22–$22.39 per hour.

Requirements

Emerging leadership capability and enjoyment of taking responsibility.
Ambition and effective communication skills.
Supportive approach and ability to find analytical solutions.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support store sales and profit goals by delivering a strong OMNI customer experience and following global visual and commercial guidelines.
Represent H&M positively in customer interactions and ensure customer service is provided throughout the store.
Identify department strengths and commercial opportunities, and work with the Department Manager to act on them.
Support the team in promoting and selling products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Ensure fitting room, checkout, transaction, return, exchange, and other administrative routines are handled correctly.
Keep current with fashion trends, brands, products, competitors, and relevant influencers; help the team provide product and fashion knowledge to customers.
Share knowledge and skills with the store team; collaborate with the in-store Visual Merchandiser team; exchange feedback; and communicate regularly with colleagues to inform and motivate them.
Ensure store procedures, routines, and legal requirements are followed in all areas.
Maintain a clean and tidy sales floor, back of house, and stockroom.
Ensure high-quality visual and commercial product presentation and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Oversee the full garment cycle, delivery through presentation, and fitting room routines according to internal standards, using available tools and technology.
Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and sales-market or regional requirements.
Keep back-of-house areas updated and maintained for colleagues, including key information, health and safety, and tidiness.
Open and close the store daily.