H&M Department Supervisor - Capital City Mall

H&M Group•Lower Allen Township, PA

12d•$19 - $22

About The Position

As a Department Supervisor at H&M, you support the store’s Sales and Profit goals by executing plans that deliver the Best Customer Experience in your department and across the store. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The role combines customer service and sales, fashion and trend awareness, team development, and retail operations. You support the total OMNI customer experience, help ensure effective product presentation and stock levels, and contribute to a clean, organized, and well-run store. You also handle daily store opening and closing responsibilities. H&M describes itself as a values-driven, inclusive organization that offers colleagues opportunities for development and career growth. The position is hourly and non-exempt, with an expected base salary range of $19.22–$22.39 per hour.

Requirements

Emerging leadership ability and enjoyment of taking responsibility.
Effective communication skills.
Supportive approach.
Ability to find analytical solutions.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support the store’s Sales and Profit goals by executing plans to deliver the Best Customer Experience in the department and store.
Support the total OMNI customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively during customer interactions.
Assess the department’s strengths, identify commercial opportunities, and work with the Department Manager to act on them.
Ensure customer service is provided throughout the store and that the team promotes and sells products to customers.
Follow up on the team’s promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are handled correctly.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and other relevant information with customers.
Retain and share knowledge and skills with the Store team.
Collaborate, plan, and work with the in-store Visual Merchandiser team.
Give and receive feedback with colleagues to support learning and development.
Communicate regularly with store colleagues to inform, motivate, and inspire them, including through daily and weekly meetings.
Ensure store procedures, routines, and legal requirements are followed.
Maintain a clean and tidy sales floor, back of house, and stockroom areas.
Ensure high-quality fashion presentation, visual and commercial product presentation, and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the full garment cycle, from delivery through presentation, and fitting-room routines follow internal standards, using available tools and technology.
Maintain best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in line with global and local strategies and sales-market or regional requirements.
Maintain back-of-house areas and colleague information, including health and safety and tidiness.
Open and close the store daily.