H&M Department Supervisor - Wyoming Valley Mall

H&M • Wilkes-Barre Township, PA

10d • Onsite

About The Position

The Department Supervisor supports the store’s sales and profit goals by executing plans that deliver the best customer experience in the department and throughout the store. The role operates in accordance with legal requirements and H&M standards, policies, and procedures, and involves supporting customer experience, sales, team development, and retail operations.

The supervisor helps maintain visual and commercial presentation, product knowledge, customer service, stock levels, fitting room and checkout routines, and store technology and omni services. The position also includes communicating with and supporting colleagues, following operational and legal procedures, and opening and closing the store.

Requirements

• Ambitious, supportive, and an effective communicator.
• Enjoys taking responsibility and is an emerging leader.
• Analytical problem solver who can work with numbers and manage statistics.
• Achievement-oriented and motivated by performance and competition.
• Customer-centric.

Responsibilities

• Support store sales and profit goals by delivering a strong customer experience in the department and store.
• Support the total omni customer experience and ensure visual and commercial presentation follows global guidelines.
• Represent H&M positively in customer interactions and ensure customer service and product promotion across the store.
• Identify departmental strengths and commercial opportunities and work with the Department Manager on actions.
• Ensure the team promotes the Hello Member customer loyalty app and in-store sustainability initiatives.
• Ensure correct fitting room, checkout, transaction, returns, exchanges, and administrative routines.
• Keep up to date with fashion trends, products, competitors, brands, and relevant influencers.
• Ensure the team provides product and fashion knowledge during customer interactions.
• Share knowledge with the store team and collaborate with the in-store Visual Merchandiser team.
• Give and receive feedback, communicate regularly with colleagues, and support team development.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Ensure high-quality visual and commercial product presentation and good garment care.
• Maintain stock levels and provide allocation input to the Area team.
• Oversee the garment cycle from delivery through presentation and ensure fitting room routines meet standards.
• Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs in accordance with global and local guidelines and sales-market requirements.
• Maintain back-of-house information, health and safety, and tidiness for colleagues.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed