H&M Department Supervisor - Rimrock Mall
About The Position
The Department Supervisor supports store Sales and Profit goals by executing plans to deliver the best customer experience in the department and throughout the store. The role works in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains visual and commercial standards, develops and guides the team, and oversees retail operations. Responsibilities include customer service and sales, fashion and trend awareness, team communication and development, stock and garment presentation, in-store services and technology, price signage, back-of-house upkeep, and daily store opening and closing.
Requirements
- Be an emerging leader who enjoys taking responsibility.
- Be ambitious, supportive, and an effective communicator.
- Be an analytical solution finder, capable of working with numbers and managing statistics.
- Be achievement-oriented and motivated by performance and competition.
- Be truly customer-centric.
Responsibilities
- Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
- Represent H&M positively during customer interactions.
- Assess department strengths, identify commercial opportunities, and work with the Department Manager on actions.
- Ensure customer service is provided throughout the store and that the team promotes and sells products.
- Follow up on team promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
- Ensure people and operational administrative routines are handled correctly.
- Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
- Ensure the team shares product and fashion knowledge and relevant information with customers.
- Retain and share knowledge and skills with the Store team.
- Collaborate and plan with the in-store Visual Merchandiser team.
- Give and receive feedback with colleagues to support learning and development.
- Communicate regularly with store colleagues to inform, motivate, and inspire them through meetings and other communication.
- Ensure store procedures, routines, and legal requirements are followed.
- Maintain a clean and tidy sales floor, back of house, and stockroom.
- Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
- Maintain good stock levels and provide allocation input to the Area team.
- Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
- Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signs throughout the store in accordance with global and local strategies and market or regional requirements.
- Maintain back-of-house areas and colleague information, including health and safety information and tidiness.
- Open and close the store daily.
Benefits
- Staff discount across H&M Group brands, in stores and online.
- Participation in the H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care Flexible Spending Accounts.
- Additional voluntary benefits.
- Paid time off, including a community day.
- Wellness and family support programs.
- Extensive development opportunities and access to a global talent community.
- Colleague Resource Groups for community and networking.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
