H&M Department Supervisor - Castleton Square Mall

H&M•Indianapolis, IN

2d•Onsite

About The Position

The Department Supervisor supports the store’s Sales and Profit goals by executing plans to deliver the Best Customer Experience in the department and across the store. The role follows legal requirements and H&M standards, policies, and procedures while meeting the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation in line with guidelines, and helps the team provide knowledgeable, effective customer service. The position also contributes to department performance, team development, retail operations, stock and garment routines, in-store technology and omnichannel services, and the daily opening and closing of the store.

Requirements

Emerging leadership ability and willingness to take responsibility.
Effective communication skills and a supportive approach.
Analytical problem-solving ability and capability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support the store’s Sales and Profit goals and the customer experience in the department and throughout the store.
Represent the H&M brand positively in customer interactions and support a consistent omnichannel customer experience.
Maintain visual and commercial presentation according to global guidelines, and identify department strengths and commercial opportunities with the Department Manager.
Ensure the team provides customer service, promotes products, and actively promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Handle people and operational administrative routines correctly.
Stay current on fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Share knowledge with the Store team, collaborate with the in-store Visual Merchandiser team, exchange feedback, and communicate regularly with colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas; uphold garment care and high-quality visual and commercial product presentation.
Secure good stock levels and provide input on allocation to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting-room routines follow internal standards and use provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in accordance with global and local guidelines and sales-market or regional requirements.
Maintain back-of-house areas and colleague information, health and safety, and tidiness.
Open and close the store daily.