H&M Department Supervisor - Northlake Mall

H&M Group•Charlotte, NC

5h•$19 - $22

About The Position

The Department Supervisor supports store sales and profit goals by executing plans that deliver the best customer experience in the department and across the store. The role follows legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation, identifies sales opportunities, and works with the Department Manager and store team to deliver results. The position combines customer service and sales leadership with fashion and trend awareness, team communication and development, and retail operations. Responsibilities include supporting product presentation and garment care, maintaining stock and store routines, and overseeing opening and closing. The successful candidate is an emerging leader who takes responsibility, communicates effectively, supports colleagues, works analytically with numbers and statistics, and is motivated by achievement and customer-focused performance.

Requirements

Emerging leadership ability and enjoyment of taking responsibility.
Effective communication skills.
Supportive approach to colleagues.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support store sales and profit goals by executing plans to deliver the best customer experience in the department and overall store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure customers receive service throughout the store.
Identify departmental strengths and commercial opportunities, and work with the Department Manager to act on them.
Help the team promote products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Ensure fitting room, checkout, transaction, return, exchange, and administrative routines are completed correctly.
Keep informed about fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Share knowledge and skills with the store team; collaborate and plan with the Visual Merchandiser team.
Give and receive feedback, and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality visual and commercial product presentation and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery-to-presentation process, and fitting room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in line with global and local guidelines and strategies.
Keep back-of-house information, health and safety materials, and shared areas updated and tidy.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Colleague Resource Groups and access to a global talent community for development and career growth.