Department Manager - Lawrenceville

NIKE•Lawrenceville, GA

6d•Onsite

About The Position

The Department Manager, referred to at Nike as a Coach, leads a team at the Nike Factory Store in Lawrenceville, Georgia. The role is customer-facing in a high-volume, fast-paced retail environment and focuses on delivering excellent customer service while representing Nike’s culture, brand, and Service Principles. The manager trains, coaches, and inspires team members, creates an inclusive and supportive environment, and helps customers make informed decisions. The Department Manager uses retail expertise to support store growth strategies, build community partnerships, and deliver business results. The position is full-time, 34–40 hours per week, and includes nights and weekends.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Availability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire the team to deliver a strong customer experience and help team members feel included and supported.
Train the team and implement Nike’s Service Principles while representing Nike’s culture, brand, colleagues, and community.
Help keep all store functions running seamlessly.
Attract, assess, and onboard future teammates to ensure the store is staffed.
Equip store employees with the tools they need for their day-to-day responsibilities.
Lead the store team and business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom through visual merchandising and onto the sales floor.
Support store growth strategies and create opportunities to build community partnerships.
Use tools for conflict resolution and employee coaching and counseling.

Benefits

Employee discounts.
Healthcare.
Paid time off.
Education programs to develop and advance your career.
Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) Plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day you are hired.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
No-cost access to Optum Employee Assistance Program support for you and your family.
Discounts of up to 50% for you and your family from Nike, Converse, and Jordan.