H&M Department Manager - Mall of Louisiana, Baton Rouge

H&M•Baton Rouge, LA

1d•Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational, visual, and customer experience while understanding the store’s strengths, opportunities, and competitors. The manager analyzes sales and budgets and develops plans to optimize results and profits. The position oversees the department’s customer experience, sales performance, visual and commercial presentation, fashion and product knowledge, team recruitment and development, planning and scheduling, store routines, and retail operations. The manager also supports omnichannel services and technology, ensures standards and legal requirements are followed, and is responsible for opening and closing the store.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Lead, support, and encourage the team while fostering an inclusive, collaborative, and entrepreneurial culture.
Own the total omnichannel customer experience in the store and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions and ensure teams provide customer service, product knowledge, and fashion information.
Monitor department strengths and commercial opportunities; analyze sales and budget goals and create plans to optimize results and profits.
Ensure the team promotes products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure correct fitting room, checkout, transaction, return, exchange, and administrative routines.
Stay current on fashion, trends, styles, brands, products, competitors, and relevant influencers.
Recruit, onboard, manage performance, upskill, and develop team members; complete performance evaluations and succession planning.
Plan and schedule the team, communicate regularly with store colleagues, and provide and receive feedback.
Collaborate with the in-store Visual Merchandiser team and participate in relevant onboarding, training, and development courses.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas, and ensure high-quality visual and commercial product presentation and garment care.
Maintain stock levels, provide allocation input to the Area team, and oversee the garment cycle from delivery through presentation.
Follow standards for fitting room routines, omnichannel services, in-store technology, and tools, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and keep back-of-house information, health and safety, and tidiness up to date.
Open and close the store daily.