H&M Department Manager - Mall of Louisiana, Baton Rouge

H&M Group•Baton Rouge, LA

2d•$24 - $27•Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational, visual, and commercial experience for customers and colleagues, understanding the store’s strengths and opportunities, monitoring competitors, analyzing sales, and developing plans to improve results and profits. The manager oversees the total omnichannel customer experience in the department, including customer service, sales and budget goals, product presentation, fitting-room and checkout routines, administrative processes, and cost-efficient operations. They stay informed about fashion trends and ensure the team shares product and fashion knowledge with customers. The role also manages recruitment, onboarding, performance, development, succession planning, team scheduling, communication, and compliance with store procedures and legal requirements. The manager works with the Visual Merchandiser team and oversees retail operations and visual execution, including stock levels, garment flow, store presentation, omnichannel services, in-store technology, price signage, back-of-house areas, and daily store opening and closing.

Requirements

Be a strong leader who enjoys taking responsibility for others.
Be ambitious, supportive, and an effective communicator.
Be an analytical solution finder who can work with numbers and manage statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Own the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively in customer interactions and ensure customer service and product promotion are delivered throughout the store.
Assess department strengths and commercial opportunities; establish and analyze sales and budget goals and create plans to optimize results.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-effectively and ensure correct fitting-room, checkout, transaction, returns, exchanges, and administrative routines.
Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback, plan and schedule the team, and communicate regularly with store colleagues to inform, motivate, and inspire.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introductions, training, and courses.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and sales-market or regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.