H&M Department Manager - Destiny USA

H&M•Syracuse, NY

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative, and entrepreneurial culture. The role is responsible for an excellent operational and visual experience for customers and colleagues, monitoring the department’s strengths and opportunities, analyzing sales, and developing plans to optimize results and profits. The manager oversees the total omnichannel customer experience, customer service, sales and budget performance, team development, scheduling, store operations, and visual and commercial execution. The role also includes opening and closing the store and ensuring that procedures, routines, and legal requirements are followed. The Department Manager keeps current with fashion and market trends and helps the team provide relevant product and fashion knowledge to customers. They collaborate with the in-store Visual Merchandiser team and follow internal standards and global and local guidelines for product presentation, stock, pricing, garment care, fitting rooms, checkout, omnichannel services, and store technology.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills and a supportive approach.
Ambitious and achievement-oriented, with motivation from performance and competition.
Analytical problem-solving ability and capability to work with numbers and manage statistics.
Customer-centric approach.

Responsibilities

Lead, support, and develop the store team while fostering an inclusive and collaborative culture.
Manage the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure customer service is provided throughout the store.
Monitor department strengths and commercial opportunities; analyze sales and budget goals and create plans to optimize results and profits.
Ensure the team promotes products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure fitting-room, checkout, transaction, returns, exchanges, and administrative routines are handled correctly.
Keep up to date with fashion trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Share knowledge and skills with the team, collaborate with the in-store Visual Merchandiser team, and give and receive feedback.
Plan and schedule the team, and communicate regularly with store colleagues through meetings and other updates.
Ensure store procedures, routines, and legal requirements are followed, and participate in relevant onboarding, training, and development processes.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
Ensure high fashion quality, visual and commercial product presentation, garment care, and good stock levels; provide allocation input to the Area team.
Manage the garment cycle from delivery to presentation and ensure fitting-room routines meet standards, using available tools and technology.
Maintain best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and sales-market or regional requirements.
Maintain back-of-house areas and colleague information, including health and safety and tidiness.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent-care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Global development opportunities and access to colleague resource groups.