Department Manager - Nike Howell

Nike•Howell, MI

About The Position

The Department Manager, referred to as a Coach, leads and supports a team at NIKE Howell @ Kensington Valley Outlets in Howell, Michigan. The role is fast-paced and customer-facing, using retail expertise and a passion for sport and service to guide customers, help the store achieve its goals, and represent NIKE’s brand and culture. The manager trains, coaches, and inspires employees to provide excellent customer experiences while fostering an inclusive and supportive team environment. The role also drives store growth strategies and community partnerships, oversees staffing and employee development, and manages product flow from the stockroom to visual merchandising and the sales floor. The position is full-time, 34–40 hours per week, and includes nights and weekends.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Able to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead a team and help ensure all store functions run seamlessly.
Attract, assess, and onboard future teammates to ensure the store is staffed.
Equip store employees with the tools they need for their day-to-day responsibilities.
Lead the store team and business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom through visual merchandising and onto the sales floor.
Train, coach, and inspire the team to deliver excellent customer experiences and help team members feel included and supported.
Implement NIKE Service Principles and represent the brand, company culture, colleagues, and community.
Drive store growth strategies and build on community partnerships.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Spending Accounts after 12 months of continuous employment.
401(k) plan.
CERA.
Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
No-cost access to Optum Employee Assistance Program support for the employee and family.
Discounts for the employee and family from Nike, Converse, and Jordan, up to 50% off.
Education programs to support career development and advancement.