Department Manager - Nike Cypress

NIKE•Cypress, CA

6d•Onsite

About The Position

The Department Manager, referred to at Nike as a Coach, leads a store team in delivering excellent customer experiences and achieving business results. The role involves coaching and inspiring team members, providing effective training, implementing Nike’s Service Principles, and creating an inclusive, supportive team environment. The manager represents Nike’s culture of sport and brand while helping customers make informed decisions. The Department Manager uses retail expertise to drive store growth strategies and develop community partnerships. They oversee staffing, recruitment, assessment, onboarding, employee development, store operations, business metrics, budgeting, and planning. They also manage products throughout their life cycle, from the stockroom to visual merchandising and the sales floor. This is a full-time role at the Nike Cypress store in Cypress, Texas, with 34–40 hours per week, including nights and weekends.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead and coach a team to deliver the best customer experience and achieve store goals.
Train the team and implement Nike’s Service Principles.
Help create positive experiences and an inclusive, supportive team environment.
Drive store growth strategies and build community partnerships.
Attract, assess, and onboard new team members to ensure the store is staffed.
Equip store employees with the tools they need for their daily responsibilities.
Lead store business results and critical metrics, including budgeting, planning, customer service, sales, and people leadership and management.
Manage products throughout their life cycle, from the stockroom to visual merchandising and the sales floor.

Benefits

Employee discounts
Healthcare
Paid time off
Education programs to develop and advance your career
Medical, dental, and vision insurance
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
401(k) plan
CERA
Employee Assistance Program
Mental and emotional health support
Financial coaching and education
Child development support and caregiving benefits starting on the day of hire
Accrued paid time off and holiday pay
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan
No-cost access to Optum Employee Assistance Program for you and your family
Discounts for you and your family from Nike, Converse, and Jordan of up to 50% off