Department Manager - Nike Howell

NIKE•Howell, MI

6d•Onsite

About The Position

The Department Manager, referred to as a Coach, leads a Nike store team and serves as a face of the brand. The role works in a high-volume, fast-paced retail environment, helping customers make informed choices and delivering strong customer service. The manager trains, coaches, and inspires employees, implements Nike’s Service Principles, and helps create an inclusive, supportive team culture. The position uses retail expertise to drive store growth strategies, deliver business results, and build community partnerships. It oversees team staffing and development, store operations, customer experience, sales, planning, budgeting, and product flow from the stockroom through visual merchandising and onto the sales floor. The role is full-time at the NIKE Howell store in Kensington Valley Outlets, Howell, Michigan, and includes nights and weekends.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead and coach a team to keep store functions running seamlessly and deliver a strong customer experience.
Attract, assess, and onboard new team members to ensure the store is appropriately staffed.
Equip store employees with the tools they need to succeed in their day-to-day responsibilities.
Lead the store team and business results, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
Train the team and implement Nike’s Service Principles.
Support store growth strategies and develop opportunities to build community partnerships.
Encourage and support team members, helping them feel included and part of a larger purpose.

Benefits

Employee discounts.
Healthcare benefits, including medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan.
Nike, Converse, and Jordan discounts for employees and family, up to 50%.
Education programs to develop and advance careers.