Retail Department Manager - Nike Queenstown

Nike•Queenstown, MD

1d•Onsite

About The Position

The Retail Department Manager, referred to at Nike as a Coach, leads and inspires a team to deliver a strong customer experience while supporting an inclusive and encouraging workplace. This is a high-volume, fast-paced retail role at the Nike Factory Store in Queenstown, Maryland. The manager represents the Nike brand and its culture of sport, trains the team, and implements Nike’s Service Principles. The role uses retail expertise to support store growth strategies, build community partnerships, and lead store operations and business results. The manager is responsible for helping team members succeed, creating positive customer moments, and managing products throughout their lifecycle from the stockroom to visual merchandising and the sales floor. The schedule is full time, 34–40 hours per week, including nights and weekends; mornings and holidays may also be required as needed.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire a team to provide the best customer experience and ensure team members feel included and supported.
Help keep all store functions running seamlessly.
Attract, assess, and onboard new team members to ensure the store is staffed.
Equip store employees with the tools needed to perform their day-to-day responsibilities.
Lead the store team and business results, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product lifecycle from the stockroom through visual merchandising and onto the sales floor.
Train the team and implement Nike Service Principles.
Support store growth strategies and create opportunities to build community partnerships.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Spending Accounts after 12 months of continuous employment.
401(k) plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan.
No-cost access to Optum Employee Assistance Program support for the employee and family.
Discounts of up to 50% for the employee and family on Nike, Converse, and Jordan products.
Education programs to support career development and advancement.