Department Manager - Nike Clinton

Nike•Clinton, CT

2d•$27 - $40•Onsite

About The Position

The Department Manager, referred to as a Coach, leads and inspires a team at the Nike Factory Store in Clinton, Connecticut. The role is fast-paced and customer-facing, focused on delivering excellent customer service and helping customers make informed choices. The manager trains the team, implements Nike’s Service Principles, and represents the Nike brand and its culture of sport while creating a positive, inclusive, and supportive team environment. The manager uses retail expertise to support store growth strategies, strengthen community partnerships, and drive business results. Responsibilities span staffing and onboarding, employee development, store operations, business metrics, and management of the product life cycle from the stockroom through visual merchandising and the sales floor. This is a full-time role of 34–40 hours per week, including nights and weekends.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire a team to deliver the best customer experience and ensure team members feel included and supported.
Train the team and implement Nike’s Service Principles.
Help ensure all store functions run seamlessly.
Attract, assess, and onboard future teammates to maintain appropriate store staffing.
Equip store employees with the tools they need for their day-to-day responsibilities.
Lead the store team and business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
Support store growth strategies and build community partnerships.
Use conflict-resolution and employee coaching and counseling tools.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
Optum Employee Assistance Program support at no cost for the employee and family.
Discounts of up to 50% for the employee and family at Nike, Converse, and Jordan.
Employee discounts.
Healthcare.
Education programs to develop and advance a career.