Department Manager - Nike Clinton

NIKE•Clinton, MD

22h•Onsite

About The Position

The Department Manager, referred to as a Coach, leads a team at the Nike Factory Store in Clinton, Connecticut. This customer-facing retail role operates in a high-volume, fast-paced environment and focuses on delivering excellent customer service, supporting and developing team members, and achieving store growth and business results. The manager represents Nike’s brand and culture, implements service principles, and helps create an inclusive, positive experience for customers, colleagues, and the community. The position is full-time, 34–40 hours per week, including nights and weekends. The hourly pay range is $26.96 to $40.44; actual pay varies based on location, qualifications, skills, and experience.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to use tools for conflict resolution, employee coaching, and counseling.
Ability to work mornings, weekends, nights, and holidays as needed.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.

Responsibilities

Lead, coach, and inspire the team to deliver the best customer experience and help team members feel included and supported.
Train the team and implement Nike Service Principles while representing the Nike brand and culture.
Recruit, assess, and onboard teammates to ensure the store is appropriately staffed.
Equip store employees with the tools they need to succeed in their day-to-day responsibilities.
Lead store business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
Support store growth strategies and create opportunities to build community partnerships.
Help create positive moments, encourage the team, and foster a sense of belonging and purpose.

Benefits

Employee discounts.
Healthcare.
Paid time off and holiday pay.
Education programs to develop and advance your career.
Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Spending Accounts after 12 months of continuous employment.
401(k) plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day of hire.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan.
No-cost access to Optum Employee Assistance Program support for the employee and family.
Discounts for the employee and family from Nike, Converse, and Jordan, up to 50% off.