H&M Department Manager - Jordan Creek Towne Center

H&M•West Des Moines, IA

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational, visual, and omnichannel customer experience; understanding the store’s strengths, opportunities, and competitors; and analyzing sales and budgets to optimize results and profits. The manager oversees customer service and sales, department operations, team recruitment and development, scheduling, and communication. They ensure store routines and legal requirements are followed, maintain fashion-forward product presentation and stock levels, and oversee store opening and closing. The manager also keeps the team informed about fashion and trends and supports the use of in-store technology and omnichannel services.

Requirements

Be a strong leader who enjoys taking responsibility for others.
Be ambitious, supportive, and an effective communicator.
Be an analytical solution finder who can work with numbers and manage statistics.
Be achievement-oriented, motivated by performance and competition, and customer-centric.

Responsibilities

Own the total omnichannel customer experience in the store and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure the team provides customer service and promotes products.
Identify department strengths and commercial opportunities, and analyze sales and budget goals to create plans that optimize results and profits.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure correct fitting room, checkout, transaction, return, exchange, and administrative routines.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Plan and schedule the team, communicate regularly with store colleagues, and participate in relevant onboarding, training, and development processes.
Collaborate with the in-store Visual Merchandiser team and exchange feedback with colleagues.
Ensure store procedures, routines, and legal requirements are followed.
Maintain a clean and tidy sales floor, stockroom, and back-of-house areas; ensure quality garment care and visual and commercial product presentation.
Secure good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery to presentation and ensure fitting room routines meet internal standards.
Maintain best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to applicable guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid time off, including a community day to serve the local community.
Access to Colleague Resource Groups and networking opportunities.
Global career development opportunities.