H&M Department Manager - Irvine Spectrum Center

H&M•Irvine, CA

9d•Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive culture, collaboration, and an entrepreneurial spirit. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the department’s strengths and opportunities, analyzing sales, and creating plans to optimize results and profits. The manager oversees the department’s customer experience, sales, budget, team development, scheduling, and retail operations. This includes maintaining visual and commercial standards, providing product and fashion knowledge, ensuring customer service and operational routines, and supporting store-wide collaboration and compliance. The role also includes opening and closing the store daily. The position is based at H&M’s Irvine Spectrum Center location. Compensation is an expected base salary of $26.60–$30.59 per hour, and the position is hourly and non-exempt.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills.
Supportive approach.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Manage the total OMNI customer experience in the store, ensuring visual and commercial curation according to global guidelines.
Represent the H&M brand positively during customer interactions.
Assess department strengths and identify and act on commercial opportunities.
Establish and analyze sales and budget goals and create plans to optimize results and profits.
Ensure customer service across the store and support the team in actively promoting and selling products.
Follow up on team promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Manage the department cost-efficiently.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure administrative routines for people and operations are handled correctly.
Keep up to date with fashion trends, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and relevant information during customer interactions.
Lead recruitment, onboarding, performance management, upskilling, and team development.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team.
Collaborate and plan with the in-store Visual Merchandiser team.
Give and receive colleague feedback to support learning and development.
Manage team planning and scheduling.
Communicate regularly with store colleagues to inform, motivate, and inspire them, including through meetings.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, training, and development processes.
Maintain a clean and tidy sales floor, back of house, and stockroom areas.
Ensure high fashion quality and visual and commercial product presentation, including good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signage across the store in line with global and local guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Colleague Resource Groups and networking opportunities.
Development opportunities and access to a global talent community.