H&M Department Manager - Irvine Spectrum Center

H&M Group•Irvine, CA

12d•$27 - $31•Onsite

About The Position

The Department Manager leads and supports the store team, building an inclusive culture that encourages collaboration and an entrepreneurial spirit. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, monitoring competitors, and analyzing sales to create plans that improve results and profits. The manager oversees the department’s customer experience, sales performance, visual and commercial presentation, daily operations, and team development. They recruit, onboard, train, schedule, evaluate, and develop team members; ensure store routines and legal requirements are followed; coordinate with Visual Merchandisers; and maintain a clean, safe, well-stocked, and well-presented store. The position also includes opening and closing the store and maintaining in-store omni services and technology.

Requirements

Be a strong leader who enjoys taking responsibility for others.
Be ambitious and an effective communicator.
Be supportive and capable of finding analytical solutions.
Be capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition.
Be customer-centric.

Responsibilities

Manage the total omni-channel customer experience in the store and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure the team provides customer service and promotes products.
Monitor department strengths and identify and act on commercial opportunities.
Establish and analyze sales and budget goals, and create plans to optimize results and profits.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure fitting-room, checkout, transaction, returns, and exchange routines are followed.
Ensure administrative routines for people and operations are handled correctly.
Keep up to date on fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team, give and receive feedback, and collaborate with the in-store Visual Merchandiser team.
Plan and schedule the team and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introduction processes, trainings, and courses.
Maintain a clean and tidy sales floor, back of house, and stockroom; ensure high-quality visual and commercial product presentation and garment care.
Maintain stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global and local guidelines and strategies.
Maintain back-of-house areas, including colleague information, health and safety, and tidiness.
Open and close the store daily.