Store Support - SKIMS - Irvine Spectrum Center

Nordstrom•Irvine, CA

12d•$19 - $20•Onsite

About The Position

The Store Support employee provides customer service at the point of sale, assisting customers by phone and at checkout with sales, returns, and other transactions. The role helps keep service quick, easy, and enjoyable by listening to customer needs and sharing knowledge of fashion. It also supports store readiness by straightening, lightly cleaning, and restocking the cash wrap and sales floor, and may assist with order fulfillment and pickup. Employees stay informed about fashion trends and products, help customers make purchase decisions, and build customer relationships by sharing information about events, Nordstrom gift cards, and the Nordstrom Rewards program.

Requirements

Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
Excellent communication and interpersonal skills.
Strong organization and follow-through.
Problem-solving ability.
Computer proficiency and interest in learning new computer applications.
Ability to work a flexible schedule based on business needs.

Responsibilities

Assist customers over the phone and at checkout with sales, returns, and other transactions while providing excellent customer service.
Listen to customer needs and share fashion knowledge to make service quick, easy, and enjoyable.
Help keep the department ready for customers by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
Stay informed about key fashion trends and products to support customer purchase decisions.
Tell customers about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
Support other areas of the store as needed, including order fulfillment and order pickup.