Retail Assistant Store Manager-Irvine Spectrum

Vuori•Irvine, CA

13d•Onsite

About The Position

The Retail Assistant Store Manager helps the Retail Store Manager lead the retail sales team. The role focuses on building customer connections, communicating Vuori’s brand values through product knowledge and an optimistic approach, and supporting the team in maintaining retail sales and customer experience standards. The Assistant Store Manager leads day-to-day store operations when the Store Manager is absent and works with the Store Manager on store maintenance, sales strategy, community engagement, and team management. The role also supports inventory and shipment processing, merchandising, store upkeep, and operational procedures, including opening and closing the store. The position requires availability for morning and/or evening schedules, eight-hour shifts five days per week, and at least one weekend day.

Requirements

Availability for morning and/or evening shifts, eight-hour shifts five days per week, and at least one weekend day.
Punctuality and reliable attendance, including adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer-service expertise, including the ability to create experiences, build customer relationships, embrace the social aspect of sales, and handle customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.

Responsibilities

Work with the sales team to provide customers with a strong shopping experience and make customer experience the first priority on the sales floor.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable and honest feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to events.
Stay informed about new and popular products and share product knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear to serve as an expert for customers.
Lead team projects while keeping customer experience central, and communicate inventory needs in support of business goals.
Assist the Store Inventory Lead with product shipments and inventory management.
Work with the Retail Store Manager on daily maintenance, sales strategy, community engagement, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the guidance of the Retail Store Manager, to give full effort and meet punctuality and role responsibilities.
Complete weekly manual restock and send a report to inventory management.
Complete weekly cycle counts and assist with processing weekly shipments.
Keep store supplies stocked and communicate supply needs monthly.
Process online returns and defective products as needed and ship them to the warehouse.
Ensure daily restock and destock are completed.
Help keep the backroom clean and bins organized.
Manage Aloha displays, refreshing and restocking them weekly.
Manage mannequin refreshes and check one-offs.
Ensure merchandising standards are maintained on the sales floor.