Store Support - SKIMS - Irvine Spectrum Center

Nordstrom•Irvine, CA

11d•Onsite

About The Position

The Store Support employee provides excellent customer service at the point of sale, assisting customers by phone and at checkout with sales, returns, and other transactions. The role supports a quick, easy, and enjoyable shopping experience by listening to customer needs and sharing product and fashion knowledge. Store Support employees help keep the department ready for customers, maintain the cash wrap and sales floor, and may assist in other store areas, including order fulfillment and pickup.

Requirements

Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
Excellent communication and interpersonal skills.
Strong organization and follow-through.
Problem-solving ability.
Computer proficiency and interest in learning new computer applications.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Assist customers by phone and at checkout with sales, returns, and other transactions.
Provide quick, easy, and enjoyable customer service by listening to customer needs and sharing fashion knowledge.
Keep the department runway-ready by straightening, lightly cleaning, and restocking the cash wrap and sales floor.
Stay informed about key fashion trends and products to help customers with purchase decisions.
Tell customers about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
Support other store areas, including order fulfillment and order pickup.