H&M Sales Advisor - Jordan Creek Town Center
About The Position
The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product information. The role promotes and sells merchandise, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives while supporting sales targets with the store management team. Sales Advisors contribute to store operations by completing the garment cycle, replenishing stock, caring for garments, operating fitting rooms and checkout areas, and maintaining clean and tidy sales-floor and back-of-house areas. They support attractive merchandise presentation, follow visual and commercial guidelines, and use in-store OMNI services and technology. The position also involves following store procedures and legal and health-and-safety requirements, supporting opening and closing, sharing knowledge with colleagues, and participating in relevant onboarding and training.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience working with customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and product support.
- Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
- Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
- Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development courses.
- Follow store procedures, routines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Support garment presentation and merchandise displays in accordance with visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
- Support store opening and closing.
- Follow applicable health and safety guidelines and legal requirements.
Benefits
- Health insurance
- Wellness and family support programs
- Company match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount at H&M, & Other Stories, COS, and other H&M Group brands
- H&M Incentive Program (HIP)
- Global development opportunities
- Access to Colleague Resource Groups and colleague networking opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
