H&M Department Manager - Clackamas Town Center
About The Position
The Department Manager leads and develops the store team while supporting an inclusive, collaborative, and entrepreneurial culture. The role is responsible for the store’s operational and visual experience for customers and colleagues, understanding store strengths and opportunities, monitoring competitors, analyzing sales, and planning to optimize results and profits. The manager oversees the total omnichannel customer experience and commercial presentation of the store, ensures effective customer service and sales practices, and manages department operations efficiently. They recruit, onboard, schedule, evaluate, and develop team members; coordinate with the in-store Visual Merchandiser team; communicate regularly with colleagues; and ensure compliance with store procedures, routines, and legal requirements. The role also oversees retail operations and visual execution, including stock, garment presentation and care, fitting-room routines, in-store omnichannel services and technology, price signage, back-of-house areas, and daily store opening and closing.
Requirements
- Strong leadership skills and enjoyment of taking responsibility for others.
- Effective communication skills and a supportive approach.
- Ability to analyze and find solutions, work with numbers, and manage statistics.
- Achievement-oriented and motivated by performance and competition, with a customer-centric approach.
Responsibilities
- Lead, support, and encourage the team while fostering an inclusive, collaborative, and entrepreneurial culture.
- Oversee the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
- Represent the H&M brand positively in customer interactions and ensure customer service and product sales support across the store.
- Monitor department strengths and commercial opportunities; analyze sales and budget goals and create plans to optimize results and profits.
- Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives through the team.
- Manage the department cost-efficiently and ensure correct fitting-room, checkout, transaction, return, exchange, and administrative routines.
- Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
- Recruit, onboard, manage performance, upskill, and develop the in-store team; complete performance evaluations and succession planning.
- Plan and schedule the team, communicate regularly with store colleagues, and collaborate with the in-store Visual Merchandiser team.
- Give and receive feedback, participate in relevant onboarding and training, and ensure procedures, routines, and legal requirements are followed.
- Maintain a clean and tidy sales floor, back of house, and stockroom; ensure high-quality visual and commercial product presentation and garment care.
- Secure good stock levels and provide allocation input to the Area team.
- Oversee the garment cycle from delivery to presentation and ensure fitting-room routines meet internal standards using provided tools and technology.
- Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signage in line with global and local guidelines and market or regional requirements.
- Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
- Open and close the store daily.
Benefits
- Health insurance, including medical, pharmacy, vision, and dental coverage
- Wellness and family support programs
- Company-match retirement plan and 401(k)
- Paid leave programs, including vacation, wellness, holiday, and parental pay
- Paid time off, including a community day
- Employee assistance program
- Employee discount across H&M Group brands
- H&M Incentive Program (HIP)
- Commuter benefits
- Health and dependent care flexible spending accounts
- Additional voluntary benefits
- Colleague Resource Groups and access to a global talent community for networking and career development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
