H&M Department Manager - Freehold Raceway Mall
About The Position
The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding store strengths and opportunities, monitoring competitors, analyzing sales, and creating plans to optimize results and profits. The manager oversees the total omnichannel customer experience in the store, commercial and visual presentation, customer service, sales and budget performance, and cost-efficient department operations. They keep current with fashion and trends and ensure the team shares relevant product and fashion knowledge with customers. The role also leads recruitment, onboarding, performance management, training, development, scheduling, and succession planning for the team. It oversees store routines and legal requirements, stock and garment presentation, omnichannel services and technology, sales-floor and back-of-house standards, price signage, and daily store opening and closing.
Requirements
- Strong leadership skills and enjoyment of taking responsibility for others.
- Effective communication skills.
- Supportive approach.
- Analytical problem-solving ability.
- Ability to work with numbers and manage statistics.
- Achievement-oriented and motivated by performance and competition.
- Customer-centric approach.
Responsibilities
- Own the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
- Represent the H&M brand positively during customer interactions.
- Assess department strengths, identify commercial opportunities, and act on them.
- Establish and analyze sales and budget goals and create plans to optimize results.
- Ensure customer service across the store and enable the team to actively promote and sell products.
- Follow up on team promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Manage the department cost-efficiently.
- Ensure fitting-room and checkout routines are followed, including transactions, returns, and exchanges.
- Ensure people and operational administrative routines are handled correctly.
- Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers.
- Ensure the team provides product and fashion knowledge and relevant information to customers.
- Lead recruitment, onboarding, performance management, upskilling, and team development.
- Complete performance evaluations and succession planning to support business and team needs.
- Share knowledge and skills with the team.
- Collaborate and plan with the in-store Visual Merchandiser team; give and receive feedback with colleagues.
- Plan and schedule the team.
- Communicate regularly with store colleagues to inform, motivate, and inspire them.
- Ensure store procedures, routines, and legal requirements are followed.
- Participate in relevant onboarding, training, and development courses.
- Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
- Ensure high-quality fashion, visual, and commercial product presentation and garment care.
- Maintain good stock levels and provide allocation input to the Area team.
- Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
- Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signage throughout the store according to global and local guidelines and strategies.
- Maintain back-of-house areas and colleague information, including health and safety and tidiness.
- Open and close the store daily.
Benefits
- Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Wellness and family support programs.
- Paid leave programs and paid time off, including a community day.
- Colleague Resource Groups and networking opportunities.
- Development opportunities and access to a global talent community.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
