H&M Department Manager - Freehold Raceway Mall

H&M•Freehold, NJ

2d•Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, monitoring competitors, analyzing sales, and developing plans to improve results and profits. The manager oversees the total omnichannel customer experience and department performance, including customer service, sales, budgets, loyalty and sustainability initiatives, cost efficiency, and administrative routines. They keep the team informed about fashion and trends and ensure colleagues share relevant product knowledge with customers. The role manages recruitment, onboarding, performance, development, evaluations, succession planning, scheduling, and communication for the team. It also partners with the in-store Visual Merchandiser team and ensures store procedures, routines, and legal requirements are followed. Operational responsibilities include maintaining clean and tidy sales-floor and back-of-house areas; ensuring strong product presentation, garment care, stock levels, and price signage; managing the garment cycle and fitting-room routines; maintaining omnichannel services and in-store technology; and opening and closing the store daily.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambition and effective communication skills.
A supportive approach and ability to find analytical solutions.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead, support, and encourage the team while building an inclusive, collaborative culture.
Take responsibility for the department’s customer experience, visual and commercial presentation, sales, budget goals, and profitability.
Analyze sales and budget performance and create plans to optimize results.
Represent the H&M brand positively in customer interactions and ensure strong customer service throughout the store.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-effectively and ensure correct fitting-room, checkout, transaction, return, exchange, and administrative routines.
Keep up to date with fashion, trends, products, competitors, and relevant influencers, and ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, develop, and retain team members; complete performance evaluations and succession planning.
Plan and schedule the team, communicate regularly with store colleagues, and provide and receive feedback.
Collaborate with the in-store Visual Merchandiser team.
Ensure store procedures, routines, and legal requirements are followed.
Participate in role-relevant onboarding, training, and development courses.
Maintain clean and tidy sales-floor, stockroom, and other back-of-house areas.
Ensure high-quality visual and commercial product presentation and garment care; maintain stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery to presentation and ensure fitting-room routines meet internal standards.
Maintain in-store omnichannel services and technology, including tools such as the Instore Care App, Click & Collect, and Smart Store.
Maintain price signage in accordance with applicable guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness.
Open and close the store daily.