Reclectic Department Manager

Urban Outfitters•Nashville, TN

3d•Onsite

About The Position

Reclectic is opening a new location at Opry Mills in Nashville, Tennessee, and is hiring a Department Manager. In collaboration with the Store Manager, the Department Manager takes an entrepreneurial approach to driving store sales and the overall store experience. The role aims to create an engaging and inspiring environment for customers while fostering ongoing team development and a culture of excellence, creativity, collaboration, innovation, and trust. The Department Manager represents the Reclectic brand, supports the store’s visual experience and operations, and helps deliver welcoming, genuine, and personalized customer experiences. They contribute to recruiting, hiring, onboarding, developing, and retaining an engaged and diverse team; provide timely feedback; and help manage scheduling and employee availability. The role also supports business performance through sales and metric analysis, product flow and stock management, payroll and timekeeping oversight, store presentation, safety, inventory accuracy, and adherence to company policies. The Department Manager promotes inclusive communication and teamwork, and provides operational feedback to the Store Manager. The position is located at 433 Opry Mills Dr, Nashville, Tennessee, 37214. The posted pay range is USD $22.00–$24.00 per hour.

Requirements

Passion for the Reclectic brand and concept.
At least 3 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching, counseling, and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the Reclectic brand and its values, and collaborate with store leadership to create an engaging visual experience for customers.
Support the Store Manager in improving the store experience through product flow, efficient operations, and visual merchandising.
Deliver genuine, engaging, efficient, and personalized customer experiences; use customer feedback and team insights to improve store interactions.
Recruit, hire, and retain a diverse and engaged team, while taking responsibility for personal development and professional growth.
Provide timely, specific employee feedback; support accountability, onboarding, equitable development, and employee engagement.
Assess staffing needs and help manage team availability, time-off requests, and skill sets to create schedules that meet business requirements.
Collaborate with the leadership team to assess product sell-through, identify successes and opportunities, and make strategic business decisions with the team.
Hold the team accountable to scheduling and timekeeping policies through consistent payroll management.
Increase store sales through customer service, business and key metric analysis, and maintaining stock levels to optimize product flow.
Maintain a well-organized, clean, and presentable store; escalate facilities, maintenance, and technology issues in a timely manner.
Interpret Home Office direction to improve the store’s structure, presentation, productivity, and sales, and provide operational feedback to the Store Manager.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Promote inclusion by representing and amplifying different voices, and actively seeking and advocating for different perspectives.
Foster strong communication and teamwork, and ensure important store information reaches all levels of the team.