H&M Department Manager - Golden Triangle Mall

H&M•Denton, TX

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the department’s performance and opportunities, and analyzing sales to develop plans that improve results and profits. The manager oversees the total omnichannel customer experience, sales and budget goals, customer service, fashion and product presentation, stock and garment routines, and in-store services and technology. They recruit, onboard, develop, evaluate, schedule, and communicate with team members, while ensuring store procedures, routines, and legal requirements are followed. The role also includes opening and closing the store daily. The position is hourly and non-exempt, with an expected base salary range of $23.56–$27.09 per hour. H&M describes its benefits as including employee discounts, medical, pharmacy, vision and dental coverage, an employee assistance program, vacation, wellness, holiday and parental pay, a 401(k), commuter benefits, health and dependent-care FSAs, and additional voluntary benefits. Benefits may vary by employment type and country.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Lead and support the team, fostering an inclusive culture that encourages collaboration and an entrepreneurial spirit.
Oversee the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions and ensure customer service is provided throughout the store.
Monitor department strengths and commercial opportunities; analyze sales and budget goals and create plans to optimize results and profits.
Ensure the team promotes products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure fitting-room, checkout, transaction, return, exchange, and administrative routines are completed correctly.
Keep up with fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Collaborate with the in-store Visual Merchandiser team; share feedback and knowledge with colleagues.
Plan and schedule the team, and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed; participate in relevant onboarding, training, and development courses.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas, and ensure high-quality visual and commercial product presentation and garment care.
Secure adequate stock levels and provide allocation input to the Area team.
Oversee the full garment cycle from delivery through presentation, and ensure fitting-room routines meet internal standards using provided tools and technology.
Maintain best practices for omnichannel and in-store technology and services, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in line with global and local guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent-care flexible spending accounts.
Additional voluntary benefits.
Access to Colleague Resource Groups and networking opportunities.
Career growth and development opportunities.
Community day to serve the local community.