Department Coordinator

DH Pace • Tempe, AZ

2d

About The Position

DH Pace Company, Inc. is seeking a Department Coordinator at its Tempe, Arizona location to support daily operations, coordinate service schedules, and provide exceptional customer service. The role manages dispatch activities, maintains accurate documentation, and facilitates communication between technicians, customers, subcontractors, managers, and internal teams. The position requires organization, attention to detail, and the ability to multitask in a fast-paced environment.

Requirements

• High school diploma or GED.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time-management skills, including the ability to manage multiple tasks and priorities efficiently.
• Excellent verbal and written communication skills, with a strong customer-service focus.
• Reliability, self-motivation, and a goal-oriented approach; ability to work effectively in a fast-paced environment.
• Ability to communicate professionally with customers, supervisors, and internal teams while maintaining a positive attitude.
• Successful completion of employment verifications, a background check, and a drug screen before hire; driving-record verification if applicable.

Nice To Haves

• At least one year of relevant experience is preferred.

Responsibilities

• Build effective dispatch schedules by evaluating service needs and technician skills.
• Coordinate the dispatch process with managers, customers, subcontractors, and internal departments.
• Monitor dispatch pools and coordinate with the warehouse to ensure required parts are staged and available.
• Handle incoming calls from technicians and customers professionally and efficiently, providing timely assistance.
• Manage internal and external email communications and ensure accurate, timely responses.
• Update and maintain work orders throughout projects to ensure accurate documentation.
• Audit paperwork for accuracy and completeness and regularly review relevant business reports.
• Create and manage service and sales requests.
• Communicate effectively with colleagues and customers to support daily operations and customer satisfaction.
• Work overtime as required.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage available the first full month of employment.
• Paid time off, paid holidays, and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits, including supplemental life and critical illness coverage.
• Employee discounts for the employee and immediate family.
• Competitive compensation with annual performance reviews.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED