Department Coordinator

DH Pace • Houston, TX

9h

About The Position

DH Pace Company, Inc. is seeking a Department Coordinator for its Service Department in Houston, Texas. The coordinator will organize field employees and service activity to help ensure services meet or exceed customer expectations. The role includes scheduling and maintaining technician appointments and service tickets, coordinating job documentation and billing requirements, managing department reports, supporting estimates and field troubleshooting, and providing work orders and picking lists to the warehouse. Dispatch or scheduling experience may be relevant to this position.

Requirements

• Experience using Microsoft Office Suite.
• Excellent communication skills and a focus on customer service.
• Good time-management skills; organization and ability to multitask.
• Ability to represent the company professionally.
• Successful completion of employment verifications, a background check, and a drug screen is required before hire; a driving-record check is required if applicable.

Nice To Haves

• Experience in dispatch or another high-volume administrative field.

Responsibilities

• Schedule technicians to customer job sites and collect, finalize, and submit job details for processing.
• Ensure customer COD payments are collected before job completion.
• Keep technicians’ schedules updated by clearing completed job tickets and placing open tickets with the correct technicians for materials, billing, and voided tickets.
• Run, review, and manage department reports to help ensure the department meets customer expectations and commitments.
• Assist with billing paperwork and customer billing-document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with the estimating team to provide service quotes when required.
• Assist field technicians with technical and mechanical troubleshooting and problem-solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Perform other responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage available the first full month.
• Generous paid time off, paid holidays, and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary supplemental life and critical illness coverage.
• Employee discounts for the employee and immediate family.
• Competitive compensation with annual performance reviews.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed