Department Coordinator

DH Pace • Dallas, TX

2d

About The Position

DH Pace Company, Inc. is seeking a Department Coordinator for its Service Department in Coppell, Texas. The coordinator will organize and support field employees, schedule technicians at customer job sites, and help ensure services meet or exceed customer expectations. The role also supports service-ticket management, billing, reporting, estimating, troubleshooting, and coordination with the warehouse.

Requirements

• Experience using Microsoft Office Suite.
• Excellent communication skills and a focus on customer service.
• Good time-management skills, organization, and the ability to multitask.
• Represent the company in a professional manner.
• Successful completion of employment verifications, a background check, a drug screen, and a driving-record check if applicable, before hire.

Nice To Haves

• Experience in dispatch or another high-volume administrative field.

Responsibilities

• Schedule technicians to customer job sites and collect, finalize, and submit job details for processing.
• Ensure customer COD payments are collected before job completion.
• Keep technicians’ schedules current by clearing completed job tickets and ensuring open tickets are assigned correctly for materials ordered, billing, and voided tickets.
• Run, review, and manage department reports to ensure the department meets customer expectations and commitments.
• Assist with billing paperwork and customer billing-document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with the estimating team to provide service quotes when required.
• Assist field technicians with technical and mechanical troubleshooting and problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Perform other responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage available during the first full month.
• Generous paid time off, paid holidays, and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits, including supplemental life and critical illness coverage.
• Employee discounts for the employee and immediate family.
• Competitive compensation with annual performance reviews.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed