Department Coordinator

DH Pace • St. Louis, MO

1d

About The Position

Overhead Door Company of St. Louis™, a DH Pace Company, is seeking a Department Coordinator to coordinate field employees in St. Louis, Missouri and help ensure services meet or exceed customer expectations. The role involves scheduling and dispatch coordination, service-ticket management, payment and billing support, reporting, coordination with estimating and warehouse teams, and assisting field technicians with troubleshooting. Available schedules are Monday through Friday, either 9:00 a.m. to 6:00 p.m. or 10:00 a.m. to 7:00 p.m.

Requirements

• Experience using Microsoft Office Suite.
• Excellent communication skills and a focus on customer service.
• Good time-management skills; organization and ability to multitask.
• Ability to represent the company professionally.

Nice To Haves

• Experience in dispatch or another high-volume administrative field.

Responsibilities

• Schedule technicians at customer job sites and collect, finalize, and submit job details for processing.
• Ensure customer COD payments are collected before job completion.
• Keep technicians’ schedules updated by clearing completed job tickets and placing open tickets with the correct technicians for materials ordered, billing, and voided tickets.
• Run, review, and manage department reports to ensure customer expectations and commitments are met.
• Assist with billing paperwork and customer billing-document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with the estimating team to provide service quotes when required.
• Assist field technicians with technical and mechanical troubleshooting and problem-solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Perform other responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage available the first full month.
• Generous paid time off, paid holidays, and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits, including supplemental life and critical illness coverage.
• Employee discounts for the employee and immediate family.
• Competitive compensation with annual performance reviews.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed