Department Coordinator

DH Pace • Charlotte, NC

2d

About The Position

Overhead Door Company of Charlotte, a DH Pace Company, is hiring a Department Coordinator to coordinate field employees in Charlotte, North Carolina and help ensure services meet or exceed customer expectations. The role involves scheduling technicians, maintaining service tickets and schedules, supporting billing and payment collection, managing department reports, coordinating with estimating and warehouse teams, and assisting field technicians with troubleshooting.

Requirements

• Experience using Microsoft Office Suite.
• Excellent communication skills and a focus on customer service.
• Good time-management skills, organization, and ability to multitask.
• Ability to represent the company professionally.
• Successful completion of employment verifications, a background check, and a drug screen is required before hire; a driving-record check is required if applicable.

Nice To Haves

• Experience in dispatch or another high-volume administrative field.

Responsibilities

• Schedule technicians to customer job sites and collect, finalize, and submit job details for processing.
• Ensure customer COD payments are collected before job completion.
• Keep technicians’ schedules clear of completed job tickets and ensure open tickets are assigned to the correct technicians for materials, billing, and voided-ticket processing.
• Run, review, and manage department reports to ensure the department meets customer expectations and commitments.
• Assist with billing paperwork and customer billing-document requirements.
• Create and maintain service tickets to ensure service dates are met.
• Work with the estimating team to provide service quotes when required.
• Assist field technicians with technical and mechanical troubleshooting and problem solving.
• Provide accurate work orders and picking lists to the warehouse for inventory pulling.
• Perform other responsibilities as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage available the first full month.
• Generous paid time off, paid holidays, and floating holidays.
• Company-paid life insurance, short-term disability, and long-term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary supplemental life and critical illness coverage.
• Employee discounts for the employee and immediate family.
• Competitive compensation with annual performance reviews.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed