Department Administrator, Clinical

University of Miami•Miami, FL

7d•Onsite

About The Position

The University of Miami/UHealth Department of Surgery is hiring a full-time Department Administrator, Clinical in Miami. The role performs administrative work with other department administrators and provides leadership for a functional area. It oversees department operations, develops business strategies aligned with departmental and Health System goals, supports workforce development and performance management, monitors satisfaction, and uses quality improvement to improve clinical operations. The administrator also directs clinical program planning and goals, reviews financial and productivity reports, and maintains effective internal controls and compliance with University policies. Department-specific duties include overseeing satellite offices and surgical scheduling personnel; managing operating room, procedural suite, and ambulatory surgery schedules; supporting pre-operative preparation; analyzing scheduling and access data; and coordinating with surgeons, nurses, and anesthesia. The position is responsible for improving patient access, patient flow, satisfaction, and efficient use of clinical staff and ancillary service areas. It defines growth, fiscal, revenue, staffing, and patient-care objectives for clinical divisions and satellite offices, and tracks and resolves patient, physician, and staff complaints. The administrator coordinates services and program development across UHealth clinical sites, monitors compliance with accreditation and licensure requirements, supports facility improvement and expansion projects, and collaborates with university and clinical leaders. The role also oversees ambulatory access initiatives and related compliance reporting, serves as a liaison for recredentialing and payer issues, and works with faculty and leadership to address provider metrics and operational issues. Marketing and communications responsibilities include coordinating provider- and site-specific promotions, maintaining provider profiles, supporting social media, working with division chiefs on rankings, and collaborating on communications materials.

Requirements

Bachelor’s degree in a relevant field.
Minimum 5 years of relevant experience.
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to recognize, analyze, and solve a variety of problems.
Ability to exercise sound judgment in making critical decisions.
Ability to maintain effective interpersonal relationships.

Responsibilities

Develop policies and procedures for department operations and ensure compliance.
Develop and maintain systems for managing and reporting department activities.
Maintain positive working relationships with faculty, staff, and other employees who interface with the department.
Provide leadership in developing business strategies and tactics that support department goals and Health System strategic plans for market growth and development.
Guide managers in developing skills and implementing performance management practices.
Support workforce professional development and monitor staff and physician satisfaction.
Provide administrative oversight to division practices and support quality improvement in operations.
Direct planning and strategic formation of clinical program goals.
Analyze and review financial and productivity reports.
Assess internal controls, ensure compliance with University policies and procedures, and ensure employees are trained on applicable controls and policies.
Oversee satellite offices to support regulatory compliance, access metrics, space utilization, and staffing.
Supervise surgical scheduling personnel, manage workflows, and develop department policies.
Oversee daily, weekly, and monthly operating room, procedural suite, and ambulatory surgery schedules and maximize block utilization.
Ensure pre-operative tests, clearances, and pre-admission assessments are scheduled and completed.
Analyze scheduling data, reports, and metrics to identify trends, improve efficiency, and reduce delays.
Serve as the primary contact for surgeons, nurses, and anesthesia to confirm, change, or cancel cases.
Optimize patient flow and support excellent customer service and patient satisfaction.
Develop and implement plans to improve patient access to physician and hospital services.
Define goals and objectives for clinical divisions and satellite offices relating to growth, fiscal plans, patient-care revenue and collections, staffing, and policies.
Establish policies that support high-quality, cost-effective patient care in accordance with University policies and ensure efficient utilization of clinical staff and ancillary service areas.
Track and resolve patient, physician, and staff complaints in accordance with UMMG practice standards and University policies.
Coordinate services, program development, and integration across UHealth System clinical sites.
Initiate, manage, and monitor interventions to ensure compliance with JACHO and licensure requirements.
Develop relationships with external constituencies and work with advancement to support major-donor development.
Manage facility improvement and expansion projects in coordination with the University facilities department, architects, and contractors.
Collaborate with SAO, the Chair, faculty, house staff, hospital and outpatient administrators to support accessible, patient-friendly, cost-effective, high-quality care.
Oversee ambulatory clinic access projects, including Multi-D, Telehealth, UHealth, and UChart projects.
Create reports to track ambulatory compliance relating to access, CRM, surgical scheduling, in-baskets, open encounters, template design, and DEP clean-up.
Serve as the department liaison for recredentialing and payer-related issues.
Create reports and work with faculty to resolve provider-metric matters, including suspensions, missing documentation, and in-basket messages for specialties and satellites.
Collaborate with the executive team on ambulatory access, patient satisfaction, credentialing, compliance, and overall clinical ambulatory performance.
Collaborate with marketing and PR teams on provider- and site-specific marketing and communications activities.
Work with faculty on social media matters and ensure provider profiles have an updated UHealth profile.
Work with Division Chiefs and marketing on U.S. News & World Report matters and ranking improvement.
Collaborate with the Communications team on blogs, videos, flyers, grids, and interviews.
Perform other duties or responsibilities as necessary.