Department Administrator, Clinical

University of Miami•Miami, FL

4d•Onsite

About The Position

The Department Administrator, Clinical performs administrative work alongside other department administrators and provides leadership for a functional area. In the University of Miami Department of Surgery, the role supports clinical operations, strategic planning, financial and productivity oversight, staff development, compliance, and the improvement of patient access and care. The administrator works collaboratively with faculty, staff, University departments, UHealth sites, and hospital and outpatient administrators.

Requirements

Bachelor’s degree in a relevant field.
Minimum of 5 years of relevant experience.
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to recognize, analyze, and solve a variety of problems.
Ability to exercise sound judgment when making critical decisions.
Ability to maintain effective interpersonal relationships.

Responsibilities

Develop department policies and procedures, ensure compliance, and maintain systems for managing and reporting department activities.
Maintain positive working relationships with faculty, staff, and other employees who interface with the department.
Develop business strategies and tactics that support department goals and Health System strategic plans for market growth and development.
Guide managers in developing skills and applying performance management practices; support workforce professional development and monitor staff and physician satisfaction.
Provide administrative oversight to divisional practices and support quality improvement efforts.
Direct planning and strategic development of clinical program goals; analyze financial and productivity reports.
Assess internal controls, ensure compliance with University policies and procedures, and ensure employees are trained on applicable controls and policies.
Oversee satellite offices to ensure regulatory compliance, access metrics, space utilization, and staffing support.
Supervise surgical scheduling personnel, manage workflows, develop department policies, and oversee operating room, procedural suite, and ambulatory surgery schedules to maximize block utilization.
Ensure required pre-operative tests, clearances, and pre-admission assessments are scheduled and completed.
Analyze scheduling data, reports, and metrics to identify trends, improve efficiency, and reduce delays.
Coordinate with surgeons, nurses, and anesthesia as the primary contact for confirming, changing, or canceling cases.
Optimize patient flow and customer service, and develop and implement plans to improve access to physician and hospital services.
Define goals and objectives for clinical divisions and satellite offices related to growth, fiscal plans, patient care revenue and collections, staffing requirements, and policies.
Establish policies that support high-quality, cost-effective patient care and patient satisfaction in accordance with University policies.
Oversee efficient use of clinical staff and ancillary service areas, and track and resolve patient, physician, and staff complaints in accordance with UMMG practice standards and University policies.
Coordinate services, program development, and integration with UHealth System clinical sites.
Initiate, manage, and monitor interventions to ensure compliance with JACHO and licensure requirements.
Build relationships with external constituencies, including working with advancement to develop major donors.
Manage facility improvement and expansion projects in coordination with University facilities, architects, and contractors.
Collaborate with SAO, the Chair, faculty, house staff, hospital administrators, and outpatient administrators to support accessible, patient-friendly, cost-effective, high-quality care.
Oversee ambulatory clinic access projects, including Multi-D, Telehealth, UHealth, and UChart projects.
Create reports to track ambulatory compliance and performance related to access, CRM, surgical scheduling, in-baskets, open encounters, template design, and DEP clean-up.
Serve as department liaison for recredentialing and payer-related issues.
Create reports and work with faculty to address UHealth provider metrics, including suspensions, missing documentation, and in-basket messages for specialties and satellite locations.
Collaborate with the executive team on ambulatory access, patient satisfaction, credentialing, compliance, and overall clinical ambulatory performance.
Collaborate with marketing and public relations teams on provider- and site-specific marketing and communications activities.
Work with faculty on social media matters and ensure provider profiles have an updated UHealth profile.
Work with Division Chiefs and marketing on U.S. News & World Report matters and efforts to improve rankings.
Work with the Communications team to create blogs, videos, flyers, grids, and interviews.
Perform other duties or responsibilities as necessary.