Dentistry Patient Care Coordinator
About The Position
The Dentistry Patient Care Coordinator provides exceptional customer service, reduces patient stress, improves clinic workflow, and enhances collections. The role prioritizes patients with the most emergent medical needs and ensures timely dental clearance for other complex health issues. The coordinator addresses insurance coverage, copays, and deductibles, and pursues grant funding when applicable. The position coordinates clinical needs while optimizing insurance coverage, monitors appointments, and follows up so patients complete recommended care. The coordinator also notifies physicians and dentists when barriers to care arise. This is an in-person position in the Dentistry department, scheduled Monday through Friday on day shifts. It is 1.0 FTE, or 80 hours per pay period, with 8-hour shifts.
Requirements
- Associate's degree in a dental field, or five years of experience in a dental clinic focused on front desk, insurance, and/or office management, or an approved equivalent combination of education and experience.
- Knowledge of specialty healthcare and dentistry.
- Knowledge of dental insurance and financial coordination.
- Excellent in-person and telephone communication skills.
- Excellent customer service skills.
- Knowledge of medical terminology.
- Advanced computer skills.
- Ability to work effectively with others and independently and efficiently.
- Exceptional time management skills.
- Ability to adapt to changing priorities and regulations.
- Knowledge of dental insurance coverages and programs, including prior authorization, payment plans, and collecting copays or payments.
- Strong organizational skills.
Nice To Haves
- Bachelor’s degree with some dental focus and business background.
Responsibilities
- Assess and expedite Hennepin Healthcare patients who urgently need dental clearance treatment for their health issues.
- Track patients referred for dental clearance and provide assistance to ensure timely progress through the process.
- Review recommended treatment plans and collaborate with dentists to support timely completion of dental clearance.
- Identify patients resistant to recommended dental treatment, encourage them to proceed with care, inform staff dentists and the requesting physician, and keep all parties informed of delays.
- Provide assistance with other urgent Hennepin Healthcare needs when available.
- Collaborate with dental staff to review treatment plans and make necessary adjustments related to care, insurance, or finances.
- Verify insurance coverage and inform patients of out-of-pocket costs.
- Review prior authorization denials or approvals and coordinate next steps as needed.
- Create and update payment plans.
- Expedite referrals to the front desk for scheduling as needed.
- Manage new patient referrals.
- Connect patients to financial assistance or resources.
- Perform other assigned duties.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
