Coordinator Patient Care Services - School of Dentistry

UTHealth Houston•Houston, TX

1d•Onsite

About The Position

UTHealth Houston's School of Dentistry is hiring a Patient Care Services Coordinator to provide and coordinate patient services from scheduling and student-provider assignments through completion of comprehensive treatment plans. The coordinator serves as the link between patients and the clinic and works with oral surgeons, residents, faculty, dental students, and other clinical team members. The role requires strong organization, customer service, patient relations, attention to detail, prioritization, and problem-solving in a fast-paced clinical environment. Familiarity with Current Dental Terminology (CDT), dental procedures, and dental coding is sought; prior dental experience is preferred. The position is based at 7500 Cambridge Street, Houston, Texas 77054. Employees must permanently reside and work in Texas. This is a security-sensitive position. The role includes responsibility for protecting the security and confidentiality of patient information.

Requirements

High school diploma or equivalent.
Three years of related experience, including healthcare and administrative support; equivalent years of education beyond the minimum education requirement may substitute for required experience.
Knowledge of procedures and medical terminology appropriate to the assignment.
Logical and mathematical aptitude.
Advanced knowledge of patient privacy regulations, including HIPAA, HITECH, and student privacy regulations under FERPA.
Ability to permanently reside and work in Texas.
Ability to meet the security-sensitive position requirements described in the posting.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.

Nice To Haves

Prior dental experience.
Familiarity with Current Dental Terminology (CDT), dental procedures, and dental coding.
Strong customer service and patient-relations skills, attention to detail, task prioritization, and problem-solving in a fast-paced clinical environment.

Responsibilities

Assist with patient scheduling and student assignments to promote efficient clinic operations and use of resources while maintaining customer-service and patient-care standards; monitor and expedite clinic flow.
Assist student providers with patient compliance management, including preparing correspondence to terminate care for non-compliance with scheduled appointments, and support care consistent with prescribed diagnoses, treatment, and provider or administrator directives.
Provide patients with information about their schedules and preparations needed for ancillary appointments.
Use Health Information Management skills with electronic patient records (EPR) and picture archive computer systems (PACS) for revenue cycle management and chart audits.
Help resolve patient-relations issues involving student providers, including patient-of-record emergency triage and coordination of emergency and clinical treatment.
Maintain the security and confidentiality of patient information.
Advise patients and family members about available services and provide appropriate customer service to coworkers, patients, family members, and internal and external customers.
May help organize clinical orientations throughout the year.
Cover the patient services telephone line and walk-in patients on a rotational schedule.
Perform other duties as assigned.

Benefits

100% paid medical premiums for full-time employees.
Paid holidays, a preventative leave day, vacation time, and sick time; the posting states this totals around 37–38 days per year.
Increasing vacation accrual with longer service.
Longevity pay after two years of service.
Retirement/pension plan.
Free financial and legal counseling.
Free mental health counseling services.
Gym membership discounts and access to wellness programs.
Employee discounts, including entertainment, car rentals, and cell phones.
Resources for child and elder care.