Patient Services Representative-Intermediate (School of Dentistry)

UT Health San Antonio•San Antonio, TX

About The Position

Under general supervision, the Patient Services Representative provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage. The role also supports clinic staff with insurance matters, helps collect copays and balances, and provides financial counseling as needed.

Requirements

High school diploma or GED.
Detail oriented, with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
Ability to monitor important and complex projects concurrently.
Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes or other email software.
Effective verbal and written communication skills, including the ability to write and prepare memorandums, letters, and other official correspondence.

Responsibilities

Verify and/or obtain patients’ insurance benefit information.
Obtain authorizations and referrals; assist with collecting copays and existing balances and provide financial counseling as needed.
Serve as an insurance resource for clinic staff and stay up to date on insurance issues.
Answer and handle phone calls, transferring calls to the appropriate departments as needed.
Manage patient appointments according to physician schedules and/or protocols.
Perform other duties as assigned.

Benefits

UT SELECT medical insurance, offered free for employees, with family coverage available through payroll deduction.
$50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance at no cost, with options to purchase additional coverage.
Three dental insurance plan options through Delta Dental: two PPO plans and one dental HMO plan.
Two vision plan options through Superior Vision Services.
Optional disability insurance providing income for a non-work-related illness or injury that prevents work.
Flexible spending accounts for qualifying dependent day care and out-of-pocket health care expenses.
Eligibility for the Teacher Retirement System or Optional Retirement Plan, plus voluntary retirement programs.
Front-loaded paid time off of 128 to 208 hours per fiscal year, based on years of service.
Extended Illness Bank accrual of 8 hours per month.
Up to 240 hours of paid family leave after six months of consecutive employment.
12 paid holidays each year.
Discounts on services, tickets, and gym membership.