Assistant Patient Access Representative - School of Dentistry

UTHealth Houston•Houston, TX

9d•Onsite

About The Position

UTHealth Houston’s School of Dentistry is hiring an Assistant Patient Access Representative to support patient services. The position assists with medical necessity compliance, eligibility verification, and payment posting. It also involves gathering and accurately entering patient information, explaining forms, collecting payments, arranging payment plans, providing financial counseling, and coordinating with patients, families, healthcare staff, and insurers. The role requires multitasking and proficient typing or keyboarding. A high school diploma or equivalent is required; no prior experience is required. Employees must permanently reside and work in Texas. This is a security-sensitive position.

Requirements

High school diploma or equivalent.
Ability to multitask.
Proficient typing or keyboarding skills.
Ability to permanently reside and work in Texas.
Meet the security requirements for a security-sensitive position.

Nice To Haves

Prior healthcare, appointment scheduling, data entry, and cash handling experience.
Bilingual English/Spanish speaking ability.
Call center experience.

Responsibilities

Assist in obtaining demographic, insurance, and financial information from patients or guarantors.
Enter information into the computer system with a high degree of accuracy.
Explain required forms to patients or guarantors and obtain necessary signatures.
Ensure medical necessity compliance by obtaining required data, reviewing the Compliance System, communicating information, and obtaining necessary signatures.
Protect the facility’s financial integrity by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility.
Complete complex financial counseling, including reviewing and submitting charity applications.
Identify alternative resources for financial reimbursement.
Assist in verifying insurance eligibility and benefits and ensure notifications and authorizations are completed within required timeframes.
Post payments in the computer system and generate appropriate patient receipts.
Communicate effectively and professionally with physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, patients, and their families.
Complete thorough and accurate documentation and adhere to university policies, procedures, standards, and budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
Promote professional growth and development by meeting mandatory and continuing education and skills competency requirements.
Support department-based goals and serve as a preceptor, mentor, and resource to less experienced staff.
Perform other duties as assigned.

Benefits

100% paid medical premiums for full-time employees.
Generous time off, including holidays, a preventative leave day, vacation, and sick time, totaling around 37–38 days per year.
Increasing vacation accrual with length of service.
Longevity pay through monthly payments after two years of service.
Retirement/pension plan.
Free financial and legal counseling.
Free mental health counseling services.
Gym membership discounts and access to wellness programs.
Employee discounts, including entertainment, car rentals, and cell phones.
Resources for child and elder care.