Patient Services Representative-Intermediate (School of Dentistry)

UT Health San Antonio • San Antonio, TX

2d

About The Position

Under general supervision, the Patient Services Representative provides customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage.

Requirements

• High school diploma or GED.
• Detail-oriented, with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Ability to monitor important and complex projects concurrently.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes or other email software.
• Effective verbal and written communication skills, including the ability to write and prepare memorandums, letters, and other official correspondence.

Responsibilities

• Verifies and/or obtains insurance benefits information for patients.
• Obtains authorizations and referrals.
• Assists with collecting copays and existing balances due, and provides financial counseling assistance as needed.
• Serves as an insurance resource for clinic staff and stays up to date on insurance issues.
• Handles and answers phone calls and transfers calls to the appropriate departments as needed.
• Manages patient appointments according to physicians’ schedules and/or protocols.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED