Patient Financial Advocate - Dentistry

Cleveland Clinic • Cleveland, OH

2d • Onsite

About The Position

Patient Financial Advocates help uninsured patients and patients whose insurance is not accepted at Cleveland Clinic navigate their financial responsibilities. Supporting the Dental department, the advocate counsels patients and responsible parties about payment obligations and available financial options. The role involves working directly with patients and families who may be experiencing challenging health circumstances, discussing sensitive financial matters, and managing a high volume of collection activities.

This position is on-site at Cleveland Clinic Main Campus and works a day schedule of 8:30 a.m.–5:00 p.m. or 9:00 a.m.–5:30 p.m. The advocate uses computer systems to document information, scans letters of agreement, and sends clinical clearance notifications. Personal protective equipment is used as required under standard precautions.

Requirements

• High School Diploma or GED and three years of experience in a customer-facing role involving in-person or phone contact; OR an Associate’s Degree and two years of experience; OR a Bachelor’s Degree and one year of experience.
• Ability to operate a CRT/PC and other office equipment.
• Ability to sit and remain stationary for prolonged periods.
• Normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.
• Follow standard precautions and use personal protective equipment as required.

Nice To Haves

• Associate’s or Bachelor’s Degree.
• Dental experience.
• Collections experience.

Responsibilities

• Counsel patients regarding insurance benefits and explain financial responsibilities, payment options, and collection procedures; recommend alternative payment sources and financial assistance.
• Contact insurance carriers or other sources and act as an advocate for patients.
• Initiate collection of required prepays and follow up to maximize collections.
• Identify and resolve issues related to registration, financial clearance, insurance authorization requirements, billing, explanations of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount, and collections.
• Update and accurately document information in appropriate computer systems.
• Scan letters of agreement and send clinical clearance notifications.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED